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Frequently Asked Questions

Find answers to common questions about our services, shipping, payments, and more. Can't find what you're looking for? Our support team is here to help!

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Why Choose Zyleme?

Zyleme is a reliable platform which gives Africans access to retailers abroad. We connect Africans to multiple e-retail outlets across the globe, bringing the world to your doorstep by providing a seamless delivery system. We give our customers the luxury to order goods and pay via mobile money or card payments (Visa or Mastercard).

Global Access

Shop from 15+ international stores

Fast Delivery

Quick and reliable shipping

Flexible Payments

Mobile money & card accepted

100% Secure

Your transactions are protected

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Zyleme is a platform that connects African shoppers to international retailers like Amazon, eBay, and more. We handle the entire process from ordering to delivery, making international shopping simple and accessible.

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Yes, creating an account allows you to track your orders, save your shipping address, and access your order history. Registration is free and takes less than 2 minutes.

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You can shop from major retailers in the USA, UK, China, and other countries. We support popular stores like Amazon, eBay, Walmart, ASOS, and many more.

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Simply browse products, add items to your cart, provide your shipping address, and complete payment. You can also send us a product link and we'll handle the purchasing for you.

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Absolutely! Our product search team can help you find any item. Just provide us with details about what you're looking for, and we'll locate it for you.

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We'll notify you when the item is back in stock, or we can help you find a similar alternative from other retailers.

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Standard shipping typically takes 2-4 weeks from the time your order is placed. Express shipping options are available for faster delivery (7-14 days).

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Once your order ships, you'll receive a tracking number via email. You can track your package in real-time using our tracking page or your account dashboard.

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Yes! We deliver to all major cities and towns across Ghana. Delivery charges may vary based on your location.

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Shipping rates are calculated based on package weight, dimensions, and shipping method. You'll see the exact cost before completing your order.

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We accept mobile money (MTN, Vodafone, AirtelTigo), bank transfers, and credit/debit cards (Visa and Mastercard).

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Yes! All transactions are secured with SSL encryption and we use trusted payment gateways. We never store your card details.

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Payment is required when you place your order. Once payment is confirmed, we'll proceed with purchasing and shipping your items.

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We currently don't offer installment payments, but we're working on adding this feature soon. Full payment is required upfront.

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Click "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link.

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Yes, you can change your delivery address before the item ships. Contact our support team as soon as possible to update your address.

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Orders can be cancelled before they're shipped. Log into your account, go to "My Orders", and click "Cancel Order". If already shipped, you'll need to wait for delivery and process a return.

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We accept returns within 14 days of delivery for unopened, unused items in original packaging. Contact support to initiate a return. Return shipping costs are covered by the customer unless the item is defective.

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Import duties and taxes may apply depending on your country and the item value. These fees are the customer's responsibility and are not included in our pricing.

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All shipments are insured. If your package arrives damaged or gets lost in transit, contact us immediately with photos (for damage) or your tracking number. We'll file a claim and arrange a replacement or refund.

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You can reach us via email at support@zyleme.com, call +233 50 952 2239, or use our live chat. We're available Monday-Friday 8AM-5PM and Saturday 9AM-2PM GMT.

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Still Have Questions?

Can't find the answer you're looking for? Our friendly support team is here to help you 24/7.

+233 50 952 2239

support@zyleme.com

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Frequently Asked Questions

21+

120K+

24/7

<2hrs

Why Choose Zyleme?

Global Access

Fast Delivery

Flexible Payments

100% Secure

Browse by Category

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What is Zyleme and how does it work?

Do I need to create an account to shop?

Which countries can I shop from?

How do I place an order?

Can you help me find a specific product?

What if the item I want is out of stock?

How long does shipping take?

How can I track my shipment?

Do you deliver to my location in Ghana?

What are your shipping rates?

What payment methods do you accept?

Is it safe to pay online?

When do I need to pay for my order?

Can I pay in installments?

How do I reset my password?

Can I change my delivery address after ordering?

How do I cancel my order?

What is your return policy?

Do you charge customs or import fees?

What if my package is damaged or lost?

How can I contact customer support?

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